Advica Health Services

No. This program is available to both NNPBC members and non-members.

Information shared in your appointments will be treated as strictly confidential and cannot be shared without your written or legal consent. Your employer or NNPBC will not know that you accessed the services, nor will they know any of the information you share with your care provider. There are, however, certain limits to confidentiality which your care provider will discuss with you at your first appointment.

Limits to confidentiality include:

• In cases where the law requires disclosure
• When there is imminent danger to yourself or others
• When there is reasonable suspicion that a child, elder or any vulnerable person is being abused or neglected

Your client data is stored locally and securely within server located in Canada.

Advica Health administers and supports the Mental Health on Demand (MHOD) program on behalf of NNPBC. GreenShield+ is the secure platform Advica Health uses for you to register, log in, and access your mental health services. You will need to create a GreenShield+ account to use the benefits provided through the Advica Health program.

Dependents are people who have access to the services through the primary member’s coverage. In general, dependents include:

• Child up to the age of 25
• Spouse of the primary member (common law or legally married)

In order for your child or spouse to book a therapy session, they need to create an account using the same organization code as you.

For non-minors (18+), dependents can simply create an account using their own email address and the organization code and continue through the matching and book process on the platform. You can view the instructions here.

For minors (under 18), there are two options:

• Create an alias email if the child is not old enough to have their own email account. For example, as a parent you can use a modified version of your own email address by adding a “+” to the prefix of the email address. If your email address is jane@email.com, then your child can be registered using jane+child@email.com or jane+daughter@email.com. This will create two separate accounts where appointments can be booked separately but the email confirmations, reminders etc. will all be sent to jane@email.com.
• Have the child sign up using their own email account but configure the email settings to forward emails from the platform to the parent’s email account. This can usually be done via email filters and will ensure that the child has their own account login, but the parent can easily keep track of their communication/appointments.

The option you choose depends on the maturity level of the minor child, level of parental involvement, and ability of the child to consent to the Informed Consent policy, amongst other factors.

Yes. Eligible participants and their dependents can access one (1) complimentary hour of individual therapy and one (1) complimentary hour of couples therapy. These are separate benefits and can be used based on your support needs.

Often therapists are able to book virtual appointments with members as quickly as within the next 48 hours. As you can view the therapist’s calendar and availability seamlessly, you are free to select any available appointment that fits your needs and schedule. 

Once your complimentary therapy session(s) have been used, you can continue accessing virtual therapy through the same GreenShield+ platform at a discounted rate of $110 per hour. You can continue working with a therapist from the GreenShield+ network and access ongoing support when needed.

Access a robust and diverse network of counsellors who bring deep expertise and cultural understanding to their practice. Every counsellor in the network:

• Holds a minimum of a master’s degree in a relevant field.
• Has at least 5 years of clinical experience.
• Is in good standing with their professional college or licensing body.

All care providers undergo a stringent vetting process before becoming part of the network. They are experienced in various clinical settings and must obtain specific designations to practice.

To match you to the most effective and suited counsellor, GreenShield+ uses a proprietary algorithm that integrates information related to your specific issues and preferences (e.g., religion, language, appointment availability, and over 50 different filters) to produce a short-list of best-matched counsellors for you to choose from.

Once you login into your account and click on “Match with an individual or couples counsellor”, complete the questionnaire and be matched with a therapist based on your preferences and responses. 

Tranquility’s program was co-developed by clinical psychologists and people with lived experience of mental health challenges to help individuals easily access the benefits of cognitive behavioral therapy online. iCBT is an effective and easy-to-use anxiety and depression management tool. It works by teaching individuals how their thoughts and behaviors impact their mood as well as strategies to reduce symptoms and cope positively.

In this program, you can access the benefits of CBT through:

• Regular reminders to help along the way
• Educational CBT modules and strategies for improving mental health
• Interactive tools to help employees practice the skills they’ve learned

Tranquility is designed for adults (18+) dealing with mild/moderate anxiety and/or depression. Please note that Tranquility is not appropriate for the treatment of severe mental health symptoms or individuals experiencing suicidal ideation.

1. Log in to GreenShield+ using your registered email
2. Under Care Services, click “View All”
3. Select “Digital Cognitive Behavioral Therapy” and contact them through the platform

Children’s Mental Health Support is an at-home, play-based program designed to help children explore emotions, develop coping skills, and strengthen emotional regulation abilities.

Through this program, children can access:

• A clinically validated program for children up to 17 years old
• More than 25 games, worlds to explore, and characters that make learning emotional skills engaging
• Support for children experiencing challenges such as ADHD, anxiety, autism spectrum disorder (ASD), oppositional defiant disorder (ODD), irritability, frustration, or emotional reactivity
• Educational resources, community support, and progress updates for caregivers

1. Log in to GreenShield+ using your registered email
2. Under Care Services, click “View All”
3. Select “Children’s Mental Health” and contact them through the platform to determine if the program is a good fit for your child.

You will then receive a program kit, including a heart rate sensor and conversation cards, shipped directly to your home. You can also download the program app and begin accessing games, activities and resources designed to support emotional wellness.

Through a partnership with Noojimo Health, self-identified Indigenous participants can access timely, culturally safe mental wellness care.

Support includes:

• Individual counselling
• Group and family counselling
• Mental wellness education

1. Log in to GreenShield+ using your registered email
2. Under Care Services, click “View All”
3. Select “Indigenous Mental Health” and go to Noojimo
4. Complete the intake form on the Noojimo platform to request counselling support
5. Receive a confirmation email within approximately two hours and a welcome email within 24 hours with instructions to register on Noojimo’s telehealth platform.
6. Attend your virtual appointment by video or phone. Appointments may be available as early as the same week.